Return and Refund Policy

Thank you for shopping with Eagle Weighing Systems, We are committed to ensuring you are satisfied with your purchase. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

Eligibility for Returns

We accept returns under the following conditions:

  • The product must be returned within 7 days of the delivery date.
  • The item must be unused, in its original packaging, and in resalable condition.
  • A receipt or proof of purchase must be provided.

Non-Returnable Items

The following products are not eligible for return:

  • Customized or specially calibrated weighing equipment.
  • Items purchased on sale or clearance.
  • Software or accessories that have been unsealed.
  • Products that have been damaged after delivery due to misuse or mishandling.

How to Initiate a Return

To start a return, please contact our customer service team at:

Email: [email protected]
Phone: +256787089315

Include your order number, a description of the issue, and photo evidence (if applicable). We will respond with return instructions and the return address.

Return Shipping Costs

  • If the return is due to our error (wrong item, defective product), we will cover the return shipping costs.
  • If the return is due to buyer’s remorse or change of mind, the customer is responsible for return shipping.

Refund Process

Once we receive and inspect the returned item, we will notify you via email about the status of your refund. If approved:

  • A refund will be processed to your original method of payment within 7 business days.
  • Shipping charges are non-refundable (unless the return is due to our error).

Late or Missing Refunds

If you haven’t received a refund after 7 business days:

  1. Check your bank or mobile money account again.
  2. Contact your payment provider; it may take additional time for the refund to reflect.
  3. If the issue persists, please contact us at [email protected]

Exchanges

We only replace items if they are defective or damaged upon delivery. If you need to exchange it for the same item, email us within 48 hours of receipt.

Damaged or Incorrect Products

If you received a damaged or incorrect item, contact us immediately (within 48 hours). We will verify the issue and offer a replacement, exchange, or full refund.